Refund policy

Thank you for shopping at Op for Change

We are a social enterprise that sells pre-loved, donated items to raise funds for our selected charities. As we commit 100% of our profits to charity we do not offer refunds, but will accept returns for store credit (valid for 12 months).

Please read the item description carefully before placing your order and feel free to contact us with any questions prior to purchase. We offer only "as new" or "very good condition" items for sale, but all preloved items are sold "as is". We check each item thoroughly and strive to accurately represent the item details in the listing description and photography.

We cannot guarantee that an item will fit you or that there is a consistency in size descriptions due to the wide range of individual products and brands we sell. If in doubt about size you are welcome to try on in store if you live locally, or we recommend you research the designer's own website for further information such as sizing charts and measurements.

RETURNS AND CREDIT

All returns must be pre-authorised and your credit must be requested within 14 days of the purchase date. Please email hello@opforchange.org to receive an authorisation number. The garment must be returned to us in the same condition it was sold (including any tags) with the authorisation number. Please note that the original shipping cost and return shipping are not reimbursed.

We recommend that you register your items when you ship them as we do not accept liability for items lost in the post.